16oz Stainless Steel Sublimation Mug

Once sublimated, avoid leaving in extreme heat for extended periods.

Wash/soak with warm soapy water before use. A slight, metallic taste may be present if not washed sufficiently.

Hand wash only with non-scratch sponge/scourer.

We know you're excited to receive your goodies so we'll make sure we dispatch your order on the same or next day.

All orders are sent when all items are ready in full - this means that if you have a presale item in your order, all items will wait until that latest item is available and then will be sent out at the same time. This will also be included in the description of the presale listing.

We will then send your order via one of our delivery partners to ensure you are receiving the best service at the best rates possible. Our delivery partners include Australia Post, Sendle and other popular carriers used throughout Australia. Your order should then be delivered within 2-8 business days**.

As soon as your order is ready for dispatch, you will receive a shipping confirmation email from us complete with a tracking number and then you can expect scanning updates from our carriers throughout your package's journey to your doorstep.

In most cases, we require a signature on delivery, however due to current COVID-19 limitations this is at the discretion of our carrier's delivery drivers and they may leave your package in a safe place.

*Please note: Packages are sent with ‘Authority To Leave’, however it is always better to have deliveries sent to an address where there is someone to receive the package during the day. If it is not suitable to have your delivery left in a safe place and an alternative address is not available, please contact us before placing your order.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your order include a pre-order product (advised next to the product name), your order will be dispatched when the pre-order products are in stock. 

How is shipping calculated?
Due to the nature of our products, volume often dictates the cost, not weight and it is generally more economical (per item) to purchase larger quantities.

We will continue to work with our partners to ensure you are receiving the fastest, most efficient service at the most economical rates.

At this stage, we are not offering express shipping but please contact us if you'd like this option and we will work through the costs with you. 

When will my order arrive? 
Once your order is picked and packed, delivery is expected to take 2-8 business days from the day we dispatch your order. Deliveries to metro areas can take between 2-4 days and deliveries to regional areas between 3-8 business days.

*Please note: Although our delivery partners quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

How do I track my order?
After your order has been packed, we will send you a shipping confirmation email which will include a tracking link. This will take you directly to our delivery partner's site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may include a pre-order product, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until products are in stock.

What is Authority To Leave?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you have given 'Authority to Leave' and your package has been Delivered, we are unable to guarantee a replacement for your stolen item if it has not been received.

Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although our delivery partners quote us 2-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with our delivery partner.

*Please note: For any queries or issues related to your order, we recommend you first reach out to us directly. While we understand delays are frustrating, our delivery partners are more likely to provide us information on your delivery, as the Sender. We will contact them on your behalf to try and resolve any issues ASAP.

Can I change my shipping address?
We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, we will work with our delivery partners to see if a Redirect is possible. Additional costs may be incurred but we will communicate this to you before confirming the redirect.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Do you ship internationally?
Unfortunately we are only shipping to Australian addresses at this stage. Please contact us if you require international shipping and we will do our best to help you.

Is pick up available?
If you're in Adelaide, you're in luck. We now offer pick up! We generally require 4 hours to prepare your order and will communicate with you throughout the process. 

Note: To ensure your order is ready for collection, pick up is by appointment only and you will be notified when you can come in.