20oz Skinny Straight Sublimation Tumbler with Handle White Gloss

Once sublimated, avoid leaving in extreme heat for extended periods.

Wash/soak with warm soapy water before use. A slight, metallic taste may be present if not washed sufficiently.

Hand wash only with non-scratch sponge/scourer. Be mindful not to displace the small plastic cap underneath the kid's drink bottle lids, which will cause it to leak if removed.

Shipping and Delivery

How does shipping and delivery work?
We know you're excited to receive your goodies so we'll make sure we dispatch your order on the same or next day.

All orders are sent when all items are ready in full - this means that if you have a pre-sale item in your order, all items will wait until that latest item is available and then will be sent out at the same time. This will also be communicated to you if you are participating in a pre-sale.

We will then send your order via one of our delivery partners to ensure you are receiving the best service at the best rates possible. Our delivery partners include Australia Post, Sendle and other popular carriers used throughout Australia. Your order should then be delivered within 2-8 business days**.

As soon as your order is ready for dispatch, you will receive a shipping confirmation email from us complete with a tracking number and then you can expect scanning updates from our carriers throughout your package's journey to your doorstep.

In most cases, we require a signature on delivery, however due to current COVID-19 limitations this is at the discretion of our carrier's delivery drivers and they may leave your package in a safe place.

*Please note: Packages are sent with ‘Authority To Leave’, which we will request you to acknowledge when ordering however it is always better to have deliveries sent to an address where there is someone to receive the package during the day. Once 'Authority to Leave' has been granted upon ordering, we are not responsible for the package in the rare case it is missing or stolen. 

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-sale date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-sale date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

How much do I pay for shipping?
If you’re located in Australia, we will calculate your order at checkout. Due to the nature of our products, volume often dictates the cost not weight and it is generally more economical (per item) to purchase larger quantities.

We will continue to work with our partners to ensure you are receiving the fastest, most efficient service at the most economical rates.

At this stage, we are not offering express shipping but please contact us if you'd like this option and we will work through the costs with you. 

When will my order arrive? 
Once your order is picked and packed, delivery is expected to take 2-8 business days from the day we dispatch your order. Deliveries to metro areas can take between 2-4 days and deliveries to regional areas between 3-8 business days.

*Please note: Although our delivery partners quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

How do I track my order?
After your order has been collected, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to our delivery partner's site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-sale, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-sale date.

What is Authority to Leave?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you have given 'Authority to Leave' and your package has been Delivered, we are unable to guarantee a replacement for your stolen item if it has not been received.

Do you ship internationally?
Unfortunately we are only shipping to Australian addresses at this stage. Please contact us if you require international shipping and we will do our best to help you.

Is pick up available?
If you're in Adelaide, you're in luck. We now offer pick up! We generally require 4 hours to prepare your order and will communicate with you throughout the process. 

Note: To ensure your order is ready for collection, pick up is by appointment only and you will be notified when you can come in.